![]() A server’s down, a deploy failed, there’s a crisis that truly demands a group’s immediate attention. Sometimes it’s essential to get critical information in front of people. Toss in some words, drag in a picture, get some quick feedback, and move on (just get out quick before you get sucked back in).Ģ. When you need to toss an idea back and forth between a few people, there’s nothing better than chat. If you’ve gone chat-first, or you’re considering heading down that path, I encourage you to review and consider these impacts on your own organization.ġ. Frazzled, exhausted, and anxious? Or calm, cool, and collected? These aren’t just states of mind, they are conditions caused by the kinds of tools we use, and the kinds of behaviors those tools encourage.īased on these discoveries, I’ve put together a list of the positive and negative impacts of group chat on an organization. We’ve also seen strong evidence that the method and manner in which you choose to communicate has a major influence on how people feel at work. All sorts of eventual bad happens when a company begins thinking one-line-at-a-time most of the time. What makes a lot less sense is chat as the primary, default method of communication inside an organization. What we’ve learned is that group chat used sparingly in a few very specific situations makes a lot of sense. All together, we’ve messaged nearly 10,000,000 lines to one another at 37signals/Basecamp since 2006. In addition to hearing from our customers for years, our own daily experiences over ten years of extensive group chatting have taught us a lot about what works and what doesn’t. ![]() And we’ve since rolled group chat and instant messaging (we call them “pings”) into the all new Basecamp 3.Īs a company, we’ve been around group/business chat longer than just about any other company in business today. ![]() Since then, quite a few business chat and messaging tools like Hipchat, Flowdock, Slack and others have sprung up. In 2006 we launched Campfire, the first modern SAAS group chat and messaging tool for business. Is this you? Are you making other feel like this? Group chat is like being in an all-day meeting with random participants and no agenda. ![]()
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